|
The Seginus Advantage.
Q. How can I see a demo?
A. To schedule a demonstration, contact Seginus at (800) 637-1134, ext. 160, or via e-mail at info@seginusmd.com.
Q. What do I need in order to use Seginus products?
A. The only program required to utilize Seginus' software is Microsoft Internet Explorer version 6.0 or higher - a standard Web browser on most Windows-based computers - and the Macromedia Flash plug-in, which is usually included with Internet Explorer. (Internet Explorer and Flash Player can be installed free.)
Q. What are the advantages and disadvantages of a software-as-a-service model?
A. Applications hosted by the software vendor are accessed by the physician practices from their offices via the Internet for a monthly fee. Significant advantages for the practice are:
- Reduction in capital cost for server and application software.
- Reduction in cost of infrastructure maintenance and in cycle of system upgrade.
- Reduction or elimination of cost of application updates and version upgrades.
- Reduction in the staff's activity of routine maintenance of the infrastructure and application.
- For multiple offices, reduction in the cost of wide area network infrastructure.
- For true web based applications, reduction in the overall cost of infrastructure and maintenance.
- The application can be accessed anytime from anywhere with only a web browser.
- HIPAA mandates security and disaster prevention and recovery plans. Office administrator will no be responsible for some of these considerations, thereby reducing cost.
Consider now the disadvantages of offsite hosting:
- Internet service fails, operation grinding to a halt.
- Internet service slows significantly affecting efficiency of the operation.
- Risk of data corruption or loss, considering that Internet is a big source of viruses, worms and intrusion by hackers.
Seginus has considered these disadvantages carefully and recommends the following precautions:
- Recommends a backup Internet account, which should minimally be a dial-up account. Seginus will also provide on one computer in the office an application that will support viewing current patient and appointment information and printing a limited number of reports, such as encounter forms. The data in the computer can be updated each night. The system will not have any transaction or write capabilities.
- Recommends ordering a higher bandwidth of the Internet service than necessary for the size of the office.
Seginus has developed a reliable batch backup and an offsite backup procedure, ensuring that in event of loss or corruption, data can be restored. Data will be as current as practically feasible.
Q. Do I have to purchase additional hardware to use Seginus products?
A. Seginus' products are based on a software-as-a-service model, so all of the back office software is centralized on Seginus' own secure servers. This means that you don't need to install any additional software on your desktop machines. No special hardware is required so you don't need to install any special networks or servers.
Q. Do I have to be technologically savvy to use Seginus products?
A. No, you do not need to be technologically savvy. Seginus' products present a highly organized view of information in an easy to use, browser- based graphical interface. Intuitive layouts and "tool tip" hints make the application simple to learn, with no complex procedures or routines for users to commit to memory. And should additional instructions be needed, context-sensitive help is always just a click away.
Q. How does a software-as-a-service model work?
A. Seginus' products are based on a software-as-a-service model, so all of the back office software is centralized on Seginus' own secure servers. This means that you don't need to install any additional software on your desktop machines. No special hardware is required so you don't need to install any special networks or servers.
Q. Is the system customized for specialty practices?
A. Many features of the core product are customizable as well. During the initial set-up the practice configures many of the tables within Seginus. This process helps to streamline operations by focusing only on the services the practice provides, and the insurance companies they submit to. The alternative is lengthy global lists of procedure codes, insurance companies and payer addresses.
Q . How do Seginus products help to maximize reimbursement?
A. The SeginusMD system incorporates many checks and balances into the front end of the system to ensure precise, complete data is submitted. Seginus also partners with Code Correct to verify appropriate coding levels and code combinations, and identify potential missing modifiers. This verification ensures fast, accurate claim processing by drastically reducing untimely filing denials and greatly improving turnaround times.
Q. How do Seginus' products streamline the billing cycle?
A. The billing module in SeginusMD is designed to help practices increase efficiency, reduce costs, and increase revenue in several ways. The intuitive interface is automatically populated with much of the necessary data, so that billing information can be entered quickly with a minimum of errors. Procedure codes are run through a number of checks to help ensure that only the correct codes are included in the charge - thus helping to reduce the number of rejected claims.
Back to Top
Seginus Security, Compliance and Support.
Q. How much do Seginus products cost?
A. SeginusMD's software is based on a software-as-a-service model. Therefore, there is no expensive server hardware or network infrastructure for you to purchase, install, configure and maintain. Moreover, all of the back office software is centralized with SeginusMD. These factors translate into a considerable cost saving. View our Cost Comparison Table for examples.
Q. Is my data secure?
A. Yes, your data is secure. In response to today's increased security, Seginus' products provide the most sought after security features and satisfies the following HIPAA compliance issues:
- Seginus products' databases are secured with real-time backup and nightly backup.
- Seginus products' codes are redundantly maintained on several computers and backed up daily, so you'll never lose data.
- Application and database servers within the system are protected by a proven firewall,ensuring your data is always secure.
- Physical access to application servers and backups is highly restricted and the servers are kept in secured, locked cabinets.
- Seginus products are operated through a secure encrypted connection, so your data is always secure.
- Access to all Seginus products is protected by a robust authentication system, so your data is always safe and secure.
- Access to all Seginus products' functionality is based on practice-defined roles and specific privileging.
- All users' activity within Seginus' products is logged.
Q. Where is my data stored?
A. Seginus products are based on a software-as-a-service model, so all of the back office software is centralized on Seginus'own secure servers. This means that you don't need to install any additional software on your desktop machines. No special hardware is required so you don't need to install any special networks or servers.
Q. Is training included?
Training for all Seginus products is a part of the practice roll-out. Initial training costs are outlined at the beginning. Ongoing support and training is included in the monthly fee. When enhancements are deployed to the product, clients are provided with all necessary documentation.
Q. Do you offer call-center support?
A. Yes, Seginus offers call support to fit your needs. Simply call us at (203) 287-0956, ext. 160.
Q. What happens when the Internet goes down in my office?
Seginus recommends deploying redundant Internet connection. For example, if you have chosen to install DSL as your primary Internet connection, deploy Cable Internet as your backup connection..
Q. Do Seginus products meet HIPAA requirements? What are the specific requirements of clinicians
A. Yes, Seginus products meet HIPAA requirements. Clinicians must have the ability to:
- Document that the Notice of Privacy Practices has been acknowledged by patients.
- Document requests regarding confidential communication methods with the patient.
- Maintain any restrictions that the patient places on his record.
- Maintain records of disclosures, including date of disclosure, recipient of information, what was sent and the purpose of the disclosure.
- Maintain copies of requests for amendments to records as well as the corresponding granting or denial of such an amendment.
- Track patient requests to exercise their privacy rights and the actions taken by the practice. This should contain patient's name, date of request, date satisfied or denied, and details of request or denial.
Back to Top
|
